The Health Centre offers a wide range of essential services...
West Parry Sound Health Centre (WPSHC) has been awarded ...
Bob Ross, artist and friend of celebrated painter Doris McCarthy,...
Accreditation with Exemplary Standing
Foundation launches "Northern Angel" Billboard campaign
We're looking for patients and families who want to talk to us about their health care experience at WPSHC
We seek the opinions of our patients and families every day at West Parry Sound Health Centre. That message is in patient rooms. It’s on our website and in every edition of our newsletter.
It’s clearly stated in our Quality Improvement Plan: “When we deliver exceptional care we want to do better. Tell us about your positive experiences... you may be curious or dismayed. You can help us improve by explaining where and how we might have fallen short of your expectation.”
We appreciate the contribution made by patients and families who take time to tell us about their health care experiences, and now we want to do something more.
We’re looking for patients, family members, and care providers who want to participate constructively and respectfully in a Patient Experience Forum. Later this month we’re hoping to gather a small group of people who are willing to confidentially describe their health care experience with us and each other. This should give a more active voice to the people we serve and we are hoping to hear about suggested improvements or perhaps ways that more people can experience the same level of satisfaction.
The Patient Experience Forum will be facilitated by Chief Patient and Family Centred Care - Nursing Officer Deborah Randall-Wood. What we hear during the Patient Experience Forum will help to inform the development of our 2016-2017 Quality Improvement Plan.
“We share a very important role in the health care journey experienced by our patients and families, but we can never truly walk in their shoes,” said Deborah, who has professional experience with patient engagement, particularly during her work at St. Michael’s Hospital in Toronto. “ We can only get closer to directly understanding a patient’s or family’s journey by sitting down and talking with the people who went through those experiences.”
CEO Donald Sanderson sees this as an exciting learning opportunity. “I am proud of the programs and services we deliver and I’m very confident that everyone is working to provide excellent patient and family centred care. We have been accredited with exemplary standing and we receive positive feedback from our patient satisfaction surveys. Hosting a Patient Experience Forum will provide us with an additional form of feedback. This is a new way for us to be responsive to the communities we are privileged to serve.”
Patients, families, and care providers wanting to participate in the Patient Experience Forum can provide us with their contact information by using the ‘contact us’ button on our website www.wpshc.com. Interested participants can also contact us by telephone at 705 746-4540 extension 4132, or visit the fourth floor administration office at WPSHC.
The first Patient Experience Forum will take place on Tuesday, February 23 starting at 6 p.m. Interested participants must register with us by Friday, February 19.
Honouring our Long Service Award recipients
WPSHC’s annual Long Service Awards Ceremony was held at the Bobby Orr Community Centre on
12 December 2015. Award recipients who attended the event were photographed for our annual Achieving Excellence newsletter. The full list of long service recipients is also included in this special edition of our newsletter.
Town approves EMS contract extension with WPSHC
Parry Sound Town Council has voted in favour of entering into a new four-year contract for the provision of land ambulance services with West Parry Sound Health Centre.
The Town of Parry Sound, as the Designated Delivery Agent for Land Ambulance Services in the District of Parry Sound, investigated the feasibility of conducting a request for proposals for a service delivery provider in the Fall of 2015.
Read more in this week's edition of News Centre...
Congratulating our New Year's baby
To celebrate the special occasion, the family was presented with a hand-made quilt from the WPSHC Auxiliary and a quilted pillow made by members of the local 4-H Club.
Photo and more information inside this week's edition of News Centre.