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We’re a ‘high performer’

Positive responses from satisfied patients have helped us reach ‘high performer’ status among our provincial peer group hospitals.
A report released last week by National Research Corporation Canada (NRCC) recognizes WPSHC as a community hospital ‘high performer’ in the 90th percentile for in-patient overall care and services. NRCC is an independent research company that conducts our Patient Experience Survey and performs response analysis. The report ‘Patient Ratings of Overall Care and Likelihood to Recommend Ontario Hospitals’ includes data from patients cared for between April 1, 2012 and March 31, 2013. The information released last week highlights and identifies hospitals in Ontario that have achieved performance in the 90th to 99th percentile groups for the questions: ‘Overall, how would you rate the care you received at the hospital?’ and ‘Would you recommend this hospital to your family or friends?’
WPSHC is among five other community hospitals recognized for excellence in the ‘overall’ question. “We’re proud of this significant accomplishment. It is very rewarding to know that our patients have responded so positively to an independent and external survey where they can anonymously tell us ‘what they really think’ about the in-patient care they have received,” said Chief Nursing Officer and Director of Patient and Family Centred Care Anne Litkowich. “Their responses confirm that we are meeting most patient’s expectations by delivering excellent and compassionate care.”
The survey results serve as important performance indicators and are used to inform our Quality Improvement Plan, to help identify and motivate positive change, and support patient engagement.
“This recognition in the ‘overall’ question speaks to quality and satisfaction with the entire in-patient experience. Staff from many departments, and our physicians, contribute to this accomplishment,” said CEO Donald Sanderson.
“I thank you all for what you do in service to the community we are privileged to care for.”