We’re a ‘high performer’
Positive responses from satisfied patients have helped us reach ‘high performer’ status among our provincial peer group hospitals.
A report released last week by National Research Corporation Canada (NRCC) recognizes WPSHC as a community hospital ‘high performer’ in the 90th percentile for in-patient overall care and services. NRCC is an independent research company that conducts our Patient Experience Survey and performs response analysis. The report ‘Patient Ratings of Overall Care and Likelihood to Recommend Ontario Hospitals’ includes data from patients cared for between April 1, 2012 and March 31, 2013. The information released last week highlights and identifies hospitals in Ontario that have achieved performance in the 90th to 99th percentile groups for the questions: ‘Overall, how would you rate the care you received at the hospital?’ and ‘Would you recommend this hospital to your family or friends?’
WPSHC is among five other community hospitals recognized for excellence in the ‘overall’ question. “We’re proud of this significant accomplishment. It is very rewarding to know that our patients have responded so positively to an independent and external survey where they can anonymously tell us ‘what they really think’ about the in-patient care they have received,” said Chief Nursing Officer and Director of Patient and Family Centred Care Anne Litkowich. “Their responses confirm that we are meeting most patient’s expectations by delivering excellent and compassionate care.”
The survey results serve as important performance indicators and are used to inform our Quality Improvement Plan, to help identify and motivate positive change, and support patient engagement.
“This recognition in the ‘overall’ question speaks to quality and satisfaction with the entire in-patient experience. Staff from many departments, and our physicians, contribute to this accomplishment,” said CEO Donald Sanderson.
“I thank you all for what you do in service to the community we are privileged to care for.”
Achieving Excellence - Celebrating dedication to health care in our community
WPSHC’s annual Long Service Awards Ceremony was held at the Bobby Orr Community Centre on 14 December 2013.
Award recipients who attended were photographed for our annual Achieving Excellence newsletter.
A ceremony for 5-year award recipients was held at WPSHC on 18 December 2013.
Read more in this special edition newsletter - Achieving Excellence.
83 percent immunization rate
We reached 96 percent of staff responding with immunization or a declination form and 83 percent of staff immunized.
This is well above the provincial average!
Congratulations and thank you for supporting our delivery of Patient and Family Centred Care at West Parry Sound Health Centre.
Read more in this week's edition of News Centre
Accreditation Canada report recognizes success in WPSHC programs and services
WPSHC - Working through Accreditation Canada’s Qmentum process was a great success for us in 2011.
During our three-day on-site visit last October we successfully met 1,671 quality dimension criteria out of a total of 1,750 (22 were deemed ‘not applicable’ to our organization) - leaving us with only 57 unmet criteria out of 1,750.
A successful percentage of 96.7 is not close enough to perfection for us to receive an unqualified accreditation, instead we have earned ‘accreditation with condition.’
“Our accreditation report provides ample confirmation from an independent peer review that we are accomplishing our goal to provide safe quality care to our community,” said CEO Donald Sanderson. “We support the accreditation process because we want to learn and improve. We will respond thoughtfully to the advice that has been provided and we will attempt to fill that small gap that separates us from a perfect score.”
Accreditation with condition is the most common outcome for hospitals across the country, and, as described in the column to the left, we are now developing an action plan to address the areas that have been identified for improvement in Accreditation Canada’s 57-page report.
From among the hundreds of quality dimension criteria that were measured at WPSHC, the most important finding in the report includes two ‘unmet’ Required Organizational Practices (ROPs) that will be focussed on in the follow-up report. The unmet ROPs include heparin safety and the use of two patient identifiers.
ROPs, by definition, represent Accreditation Canada’s leading concerns and WPSHC successfully met 30 during our on-site visit.
“We have already undertaken steps that respond to the recommendations provided in the report” said Anne Litkowich, Chief Nursing Officer and Director of Patient and Family Centred Care.
“We are integrating the Qmentum standards into our daily practice, and that supports quality improvement in our delivery of patient and family centred care.”